Mr. Lawrence W. Mitchell lives alone in Leicestershire. His daughter is married and lives with her family in Manchester. Being at the age of eighty, Mr.Mitchell has been self-sufficient and is able to take care of himself reasonably well. His daughter Jenny is concerned about his well-being and calls up twice a day to understand if he is taking medicines on time or has taken his breakfast, lunch, and dinner as has been advised by the general practitioner.
Jenny has been trying a lot to convince Mr.Mitchell on appointing a caregiver but he nurtures a different ideology about them, thus, it has always been a staunch “NO” from his side.
Considering his age, vulnerability and to get his daughter some peace of mind, Mr.Mitchell opted for a Doctor Alert panic pendant coupled with a 24/7 monitoring service. This enabled his daughter to track his movements on a map through a mobile application. Apart from that, if in case Mr.Mitchell faces an emergency, he could easily press the “SOS” button on the device and get immediate help.
The device registered two emergency numbers; one of those was Jenny’s. The device acted as a phone also, as he could now dial Jenny’s number by long pressing a button and get readily connected. For now, the security seemed to be wholesome and Mr.Mitchell felt safe using such a device.
It was a Tuesday in the month of March when the Doctor Alert team detected an “SOS” call from Mr.Mitchell’s device at 2:32am. Though the call was connected, there was no response from the other side and suddenly a yell and all went silent again. The activity seemed fishy to the support team when they rang up his landline but it was also on voicemail.
As Jenny’s number was registered as an emergency contact, the support team tried to give a call on her mobile phone, but as it was the dead of the night, her phone was also on voicemail. Luckily, they could reach her on her landline and informed her about the matter but as she stayed far away, it was not possible for her to reach out immediately.
There was a second emergency contact number of Mr.Mitchell’s neighbor, Mr.Falco but as he was 90 years old the team decided not to disturb him at that hour. The case was identified as an emergency, and the 999 emergency services were intimated at 2:45am. Sensing the severity of the situation, the rescue team dispatched their paramedic team immediately. When the paramedics reached Mr.Mitchell’s residence, they tried to call him but received no response at all, they had to break into the property.
Within the house, they found everything in place. There was no unnatural displacement that could suggest the presence of an intruder. When they reached the bedroom, they found Mr.Mitchell unconscious, lying face up on his bed, eyes closed. It was evident from the posture that he fell on his bed impromptu. Though he was still breathing, his pulse was unsteady and the body temperature was pretty low.
The paramedic’s team sensed a heart failure, treated him with medicines and with proper care rushed him to the hospital. He was diagnosed with Coronary Thrombosis which he could only sustain as he was rescued within 25 minutes of its occurrence.
It was another success for the Doctor Alert team that could save a person from a critical situation where the panic pendant acted as a shield between life and death.