Returns, Refund & Cancellation Policy

We hope you are happy with your purchase, however, if you wish to change your decision to discontinue with the order or want to return your order, send it back within 30 days and we will refund the total amount.

Contact us at 0800 520 0168 and let us know you want to return your order and we will send you a free post-Royal Mail return collection bag for you to return the package. Our Customer Service lines are open Monday – Friday 9am – 5pm. Alternatively, email us at [email protected] and we shall reach out to you.

We ensure to make the returns procedure as seamless as possible by providing you with the necessary information on returns or cancellations.

In case you fail to return the equipment within your 30-day trial, we will be entitled to charge you the set-up fee of £58.

Refunds will be processed within 7 business days provided the package is being returned within the 30 days trial period.


Get a detailed description of the Doctor alert alarm devices by contacting us today.
Our customer service representatives are always ready to help!

Customer Testimonials

You will find here the stories of those who have trusted us over the years and benefited from it in times of crisis!

"I bought this for my mother so we would have peace of mind since she lives alone. The experience so far has been good and setting it up over the phone was very simple."
"I found the staff to be very helpful in solving my problem. The staff were very courteous and helpful in setting up the device. I felt very safe once the alarm system was set up, and I didn't need to worry about falling anymore."
"Doctor Alert is a phenomenal service, so helpful. I had no problems setting up the alarms and their professionals were helpful in resolving signal problems."
Jean Dand
"I had excellent service when I last needed assistance. Call was answered promptly and was helpful with my needs. Ambulance was called promptly and arrived ASAP. Thanks for your wonderful service."
Margaret Anderson

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Get peace of mind with Doctor Alert Personal alarms

Return the package within 30-day risk-free trial for a full refund.

home trial 30 days