Story of Freda Ogston

Mrs.Freda Ogston lives independently as her two sons stay at different locations in UK due to their professional engagements. She has been a patient of asthma and has a history of such attacks which is why she feels quite insecure to live alone. However, staying with her sons was also not an option as they have their own way of life to cope with. Thus, assessing the vulnerability of the situation she is in, she opted to register for the Doctor Alert monitoring service. At least, there will always be someone to handle any untoward situation she might have to face any moment in her daily life. The registration got her a mobile PERS (Personal Emergency Response System) device that she could wear round her neck all the while she is into anything she wanted to be engaged with. The device allowed her the security of being monitored by the central monitoring center of Doctor Alert as well as being in touch with her sons who could now follow her on a map in their smartphones. She could now speak to her sons by pressing a button whenever she wanted as operating a smartphone seemed so confusing to her.

Life was taking its own course and things were so hunky dory, but misfortunes befall people in so many ways! One fine morning it was 11:17am and Mrs. Ogston was into some household chores when she suddenly felt uneasiness in breathing. She searched for her inhaler but she couldn’t recollect where she had kept it by chance that day. The uneasiness slowly graduated to an acute choking sensation that practically rendered her immobile. She was extremely distressed, sweating out, panting for a gasp of breath when she remembered that there was something she could do. She reached out for the emergency alert device that she has been wearing around her neck and with her trembling hands, securing all her might, pressed the SOS button when the call got connected to the Central Monitoring Centre of Doctor Alert. She quickly related her situation. The operator assured her of immediate help and remained on the call with her just to keep her in sense till the help arrived.

Readily the situation was reported to 999 rescue team placing them in a conference with the customer. The rescue team understood the urgency of the situation and an ambulance was sent to Mrs. Ogston’s residence within 13 minutes. The total rescue operation was completed within 55 minutes since the alarm was raised by the distressed. The Doctor Alert team also contacted Mrs. Ogston’s sons who were worried about the situation and informed them that she was fine.

It was a rejoicing moment for the team when Mrs.Ogston confirmed that she was fine and is being taken care of by the paramedics. The Doctor Alert team wishes her a long, healthy and independent life in years to come. To the team back at the Central Monitoring Centre-The ecstasy of saving a life is the biggest motivation they could ever have.

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