24/7 Help Line: UK: 0800 066 2507; US: +1 888 576 2589
support@doctoralert.co.uk
24/7 Help Line: UK: 0800 066 2507; US: +1 888 576 2589
Mail Us: support@doctoralert.co.uk

How Doctor alert systems work & operate

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Doctor Alert chooses to offer a monitored service because there is too much risk involved in having a non-monitored service, especially when risk involves the lives of your loved ones. Many customers chose Doctor Alert after trying a non-monitored service and not being satisfied with the level of comfort they get.  Doctor Alert is committed to monitoring its customers 24/7/365, to give users and families the reassurance that help is truly only a press of a button away. See how Doctor Alert works.

Considering a hypothetical user named Michelle who is using Doctor Alert service:

1. Michelle presses her emergency pendant
2. Michelle gets connected with Doctor Alert’s 24/7 monitoring & response center.
3. Operator speaks with Michelle and reassures Michelle that Doctor Alert will arrange an Ambulance and does a 3-way voice call with the Ambulance Service and Mrs. Watson. The operator stays on the line as long as Michelle wants.
4. Michelle’s family is called directly after the Ambulance is dispatched and speaks with the family/friend to advise of what has happened
5. Assistance is rendered to Mrs. Michelle

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Wear our emergency alert bracelet or pendant at all times, so if you find yourself alone in a crisis situation and all you have to do is push the button to get connected to help directly through the system’s base. No need to struggle to the phone or to dial numbers. You simply get help at the push of a button.

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There are an array of handy features that some seniors and their families may find useful which are offered by Doctor Alert. Functions are elaborated in the below section & Doctor Alert monitors all alerts / alarms real-time with the help of its 24*7 Response Team remotely &  acknowledges them within 10 seconds on an average post these are transmitted though the Personal Alarm.

⚫ 24/7 Response

In the event of an emergency, you simply press the button on the pendant and this will initiate a call to Doctor Alert Monitoring center, which is available 24 hours per day, 7 days a week, 365 days a year. An operator will speak to you through the pendant, assess your situation, and then make the appropriate calls to get you help.

⚫ Instance response button

This is a simple SOS button by pressing which you get connected to the central monitoring platform of Doctor Alert who shall dispatch National Rescue Team immediately, Anytime, Anywhere.

⚫ Falls monitor

The most common cause of injury in the elderly population is falling.
Elderly people with a physical condition that impairs mobility or balance may become victims of fall.
Falls may be prevented by taking precautions around the home. However, when a person falls,
they are unable to call for help. With the advent of wearable technology,
it is becoming easier to manage this treacherous situation hence Doctor Alert is providing the latest
technology for a safer future & society

⚫ No Motion Alerts

In this mode the device will detect motion for a Pre-set time and will send SMS alarm to all registered phone numbers for warning if no motion is detected.

⚫ Over Speed Alerts

In this mode the over-speed alert that we want to set is 60mph, when the device moves exceeds 60mph, it will send text messages to all preset numbers.

⚫ Geofencing Alarm

Define a virtual ‘fence’, or ‘safe zone’ for the wearer. Each time a user goes in or out of the safe zone you can be alerted via text (ideal for people who ‘wander’).

⚫ Movement Alert

This will set the distance the On The Go device can travel before setting off a Movement alert.

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